World Class Customer Service

At Sinsations our core philosophy is customer service. We have built our business on a customer centric foundation as we understand that without you, our customer, we would not be here today.

The key to providing world class customer service is not only in the manner we respond to queries, but it starts from the minute you visit our site. The browsing and functionality of our online store has been developed to provide easy navigation and a hassle free informative experience.
From pricing and service delivery, right through to strategy, every decision we make starts with one simple question: “How does it benefit our customers?”

Some of the things we provide to ensure world class customer service are:

  • Safe, secure & easy transacting
  • Diverse product range with adequate information
  • Multiple discreet shipping & payment methods for convenience
  • A maximum response time of 12 hours on all queries

Although the above as just some of the things we provide, at the end of the day the most important factor in offering world class customer service is listening to what our customers have to say.

We encourage you to Contact Us with any questions, comments or suggestions enabling us to provide you with the customer service you deserve.

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We value any comments and feedback we receive as we view these as an opportunity to improve where possible and in turn give you the service you deserve. One of the primary points in our Mission Statement is to exceed customer service, which means responding to every query as soon as possible, even if it's just to say "Thank You".

info@sinz.co.za

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If your query is related to an order, please provide the order number to us.